FAQ

How long does it take for an order to arrive?

    • FREE US SHIPPING. All our products are offered with a unique FREE US shipping offer. No upsells or hidden costs! We also offer low-cost international shipping. We will deliver your product in 2-4 weeks, no matter where you live! US orders are delivered even faster: 8-14 days on average! Our processing time is just 2-7 days. We do our best to process orders as soon as possible so they will be shipped faster.

Do you ship internationally?

  • YES! We offer international shipping for all our products for a fixed rate of $19.95.

How do I track my package?

    • Check the status of your order by sending an email to our Customer Support at admin@coolgiftstobuy.com or go directly to our website at thatislit.com/track.

 

What if I received the wrong or damaged item/s?

    • Email us immediately at admin@coolgiftstobuy.com. Include your order number and write a brief explanation.
    • We will send you the correct item/s or replace the damaged one. Shipping will also be covered by our company. 

 

RETURNS & EXCHANGES

PLEASE NOTE: We do not offer refunds or exchanges unless the item is damaged or broken*

Basic Refund Policy

Cool Gifts to buy sells a number of products. We have a very strict refund policy. Here are the basics for our refund policy:
 

  IT IS ONLY APPLICABLE TO ALL PRODUCTS THAT HAS BEEN BROKEN/DAMAGED DURING DELIVERY. Consumers are given a 30-day guarantee to return/refund a damaged or broken product. Photograph the damaged product before sending it back to us – as evidence that the item/s has been delivered to you broken/damaged. Shirts are included.
  • Send us an email at admin@coolgiftstobuy.com to apply for refund. We will respond to you ASAP to update you on the status of your application.
  • We do not offer refunds for not shipping by Christmas

MONEY BACK GUARANTEE

  • Money back guarantee is ONLY applicable to item/s damaged upon delivery. 

 

If I ordered the wrong size – can I exchange it?

  • All our item/s are custom made so it would not be possible

 

STILL HAVE QUESTIONS?

    • Send us an email at admin@coolgiftstobuy.com and we will respond to you right away.