How long does it take for an order to arrive?
- FREE US SHIPPING. All our products are offered with a unique FREE US shipping offer. No upsells or hidden costs! We also offer low-cost international shipping. We will deliver your product in 2-4 weeks, no matter where you live! US orders are delivered even faster: 8-14 days on average! Our processing time is just 2-7 days. We do our best to process orders as soon as possible so they will be shipped faster.
Do you ship internationally?
- YES! We offer international shipping for all our products for a fixed rate of $19.95.
How do I track my package?
- Check the status of your order by sending an email to our Customer Support at firstname.lastname@example.org or go directly to our website at thatislit.com/track.
What if I received the wrong or damaged item/s?
- Email us immediately at email@example.com. Include your order number and write a brief explanation.
- We will send you the correct item/s or replace the damaged one. Shipping will also be covered by our company.
RETURNS & EXCHANGES
PLEASE NOTE: We do not offer refunds or exchanges unless the item is damaged or broken*
Basic Refund Policy
Cool Gifts to buy sells a number of products. We have a very strict refund policy. Here are the basics for our refund policy:
- Send us an email at firstname.lastname@example.org to apply for refund. We will respond to you ASAP to update you on the status of your application.
- We do not offer refunds for not shipping by Christmas
MONEY BACK GUARANTEE
- Money back guarantee is ONLY applicable to item/s damaged upon delivery.
If I ordered the wrong size – can I exchange it?
- All our item/s are custom made so it would not be possible
STILL HAVE QUESTIONS?
- Send us an email at email@example.com and we will respond to you right away.